FAQs
Want to get in touch or have any questions about our custom motorcycles, services or parts, or simply need some additional guidance on installing one of our fork conversion kits. Fill in the form below and our team will be in touch within 24-48 business hours.
General FAQs
How do I contact customer service?
You can drop us a line at any time. Seriously!
– FB Messenger: You can click the chat icon bottom right corner of the browser to start a conversation.
– Email: Keeping it traditional? No problem, you can contact us via our contact form, and we’ll email you back as soon as we can. Contact Jax
– FB Messenger: You can click the chat icon bottom right corner of the browser to start a conversation.
– Email: Keeping it traditional? No problem, you can contact us via our contact form, and we’ll email you back as soon as we can. Contact Jax
Who is Jax Garage?
Check out our mission and meet the team: Click Me!
Are JAX parts Road Legal?
JAX Garage manufactures and sells parts that are for off road use only, are not street-legal and do not conform to Australian road laws or ADR Laws.
All parts must be installed by someone experience and competent in the installation of the particular part. It is the responsibility of the person installing the part to determine the suitability of the part for that particular application. Do NOT assume anything. Improperly installed parts are dangerous. If you are not sure, contact our technical support. (You can do so by clicking the chat icon on the bottom right of your browser or by going to the contact page)
Use of JAX Garage technical support does not guarantee proper installation. You, or the person who does the installation must know how to properly use the product. It is not possible by conversation to understand or foresee all issues that might arise in your installation.
All parts must be installed by someone experience and competent in the installation of the particular part. It is the responsibility of the person installing the part to determine the suitability of the part for that particular application. Do NOT assume anything. Improperly installed parts are dangerous. If you are not sure, contact our technical support. (You can do so by clicking the chat icon on the bottom right of your browser or by going to the contact page)
Use of JAX Garage technical support does not guarantee proper installation. You, or the person who does the installation must know how to properly use the product. It is not possible by conversation to understand or foresee all issues that might arise in your installation.
Buying FAQs
What countries do you ship to?
We ship worldwide, and our postage calculator will automatically calculate it for you.
What is your refund policy?
Great question; you can read our refunds policy here: Refund Policy
What payment methods do you accept?
– PayPal
– Credit / Debit Card – Processed securely via Stripe
– Afterpay
– Bank Transfer – Call us old-fashioned, but we still support it. However, it’s the slowest method, and orders won’t be released until payment has cleared in our account.
– Credit / Debit Card – Processed securely via Stripe
– Afterpay
– Bank Transfer – Call us old-fashioned, but we still support it. However, it’s the slowest method, and orders won’t be released until payment has cleared in our account.
Do you combine the cost of postage when buying multiple items?
We sure do! Our website is smart like that; it automatically calculates postage based on the items you’ve added to your cart.
Can I order over the phone or in person?
At this point in time, we can’t take orders in person or over the phone.
I’m in Melbourne. Can I pick up my order from you?
You sure can; at checkout, select “Pickup In-Store” as your postage method, and we’ll send you an email with our address and collection times.